Lisa Whittle | UXR Portfolio

I'm Lisa — a mixed-methods user researcher. I help teams make confident decisions grounded in user evidence.

10+ years across enterprise SaaS, fintech and healthtech, building programs, frameworks and AI workflows that scale research and get teams from question to decision faster.

Case studies

Identified $1.14M in support cost savings through usability improvements

Used support-cost data to target the costliest usability problems, then ran moderated usability testing to diagnose them across 10 projects, in partnership with Customer Support.

EVALUATIVE RESEARCH PROGRAM · PROGRAM LEAD + IC RESEARCHER

Scaled research capability company-wide to 500+ designers

Designed a CXO-sponsored program that set a company-wide usability standard and enabled 500+ designers to run their own research against it.

RESEARCH ENABLEMENT PROGRAM · PROGRAM LEAD

Influenced investment in a new automation feature

Used jobs-to-be-done research with 25 users to map the automation job end-to-end, uncovering the planning gap that shaped a new product feature.

FOUNDATIONAL + GENERATIVE RESEARCH · IC RESEARCHER

Helped reshape how Xero notifies customers and reached the CPO

Triangulated analytics, a diary study, card sorts, and interviews to understand why customers tuned out the notifications and what they needed to make them valuable.

Case studies

MIXED METHODS · IC RESEARCHER